Voicebot
In short
A voicebot is a voice-driven bot that understands spoken requests and replies by voice. On the phone it answers calls and carries the conversation - it is the spoken counterpart of a chatbot.
Voicebot vs. chatbot
Both use the same conversational AI; the difference is the channel: the chatbot types, the voicebot speaks. To do that, a voicebot also needs speech recognition to understand what is said and speech synthesis to reply.
Where voicebots are used
Most often on the phone, where the voicebot acts as an AI phone assistant that answers calls, replies to questions and books appointments. Voicebots also power apps and voice assistants.
Frequently asked questions
An AI phone assistant is a voicebot built specifically for the phone - with call answering, transfers and links to calendars and business workflows.
It used to, not anymore. Modern speech synthesis produces natural voices with intonation and pauses, so the conversation feels human.
Related terms
Go deeper with these related topics around AI telephony.
