Your call data stays in Switzerland - and under your control.
CallAssistant processes phone conversations, which is highly sensitive data. That is why privacy is not an afterthought here but part of the foundation: Swiss hosting, encryption, as little data as possible and rights you can exercise at any time.
Legal frameworks we align with
CallAssistant is designed to comply with the following privacy and AI frameworks. We do not claim certifications we cannot demonstrate.
GDPR
Designed around the requirements of the EU General Data Protection Regulation.
UK GDPR & Data Protection Act 2018
Accounts for UK data protection law for callers from the United Kingdom.
Swiss FADP (revFADP / nFADP)
Aligned with the revised Swiss Federal Act on Data Protection, with hosting in Switzerland.
EU AI Act
Processes are aligned with the transparency and due-diligence duties of the EU AI Act.
US privacy laws (CCPA/CPRA and others)
Accounts for the relevant US federal and state privacy laws.
How we handle your data
Swiss hosting and data storage
Your data is processed and stored on infrastructure in Switzerland. It therefore falls under Swiss data protection law and benefits from the high level of protection Switzerland has long provided.
Where call handling requires services outside Switzerland, we rely on recognised safeguards such as standard contractual clauses and transfer only the data genuinely needed for that processing.
Encryption in transit and at rest
Data is encrypted with TLS during transmission and stored encrypted at rest. Call content, transcripts and contact details stay protected even when our system is not actively processing them.
Access to personal data is limited to what is necessary and is logged. Nobody sees more than their task requires.
Data minimisation as a default
We collect only what is needed for call handling and the function you have chosen. No stockpiling of data, no resale, no profiling for third-party advertising.
You decide what CallAssistant asks for on the phone. The less you configure, the less is processed.
How call and conversation data is handled
Calls are processed to complete the request: booking appointments, capturing leads, routing. Transcripts and summaries help you keep an overview and are treated confidentially.
Conversations are used solely to provide the service. They are not shared to train third-party models without a legal basis.
Processors and subprocessors
For voice synthesis, speech recognition and telephony we work with carefully selected providers. Data processing agreements with them ensure an appropriate level of protection.
We only share data with providers required to operate CallAssistant, and only to the extent necessary.
Retention, deletion and your rights
Data is kept only as long as needed for the service or legal obligations. After that it is deleted or anonymised.
You have the right to access, rectification, erasure, restriction and data portability at any time. A short message to our contact inbox is enough to exercise these rights.
Ready for the EU AI Act
CallAssistant is an AI system, and we take the upcoming requirements of the EU AI Act seriously. Callers are handled in a way that keeps the use of AI transparent.
We align our processes with the transparency and due-diligence duties of the EU AI Act and continue to evolve them alongside the regulatory framework.
You can find the full legal text with all the details in our privacy policy.
Read the privacy policyCommon questions about privacy and security
Your data is processed and stored on infrastructure in Switzerland and therefore falls under Swiss data protection law. Transfers outside Switzerland only happen where needed for call handling, and then with recognised safeguards.
CallAssistant is designed to comply with GDPR and the revised Swiss Federal Act on Data Protection (revFADP). We rely on encryption, data minimisation and clear deletion rights. We do not claim a blanket certification.
Conversations are processed to provide the service and are not shared to train third-party models without a legal basis. You keep control over your data.
Data is kept only as long as needed for the service or legal obligations. After that it is deleted or anonymised. You can find the details in our privacy policy.
You have the right to access, rectification and erasure at any time. A short message to our contact inbox is enough, and we handle your request within the statutory deadlines.
Access is limited to what is necessary and is logged. Processors for telephony and voice processing receive only the data they need for their task, governed by data processing agreements.
